Terms and Conditions
Man with Van Maze Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Maze Hill provides removal and transport services to private and business customers. By placing a booking, you agree that you have read, understood, and accepted these Terms and Conditions and that they apply to all services provided to you.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Service means any removal, transport, loading, unloading, packing, or related service provided by Man with Van Maze Hill.
Vehicle means any van or other vehicle used to provide the Service.
Customer means the person, business, or organisation that requests and agrees to pay for the Service.
Goods means the items that are handled, transported, or otherwise dealt with in connection with the Service.
Waste means any items that are discarded, intended to be discarded, or are otherwise treated as rubbish or refuse.
Booking means a confirmed arrangement between the Customer and Man with Van Maze Hill for the provision of Services at an agreed time and date.
2. Scope of Services
Man with Van Maze Hill provides man and van services for domestic and commercial moves, collections, deliveries, and related transport tasks. Services may include loading, unloading, limited packing assistance, and transportation of Goods within the defined service area and beyond by agreement.
The exact scope of the Service, including the type and number of vehicles, number of operatives, and estimated time, will be agreed at the time of Booking based on the information provided by the Customer.
3. Booking Process
All Services must be booked in advance. A Booking is made when the Customer provides full and accurate details of the move or task, including addresses, access information, approximate volume or nature of Goods, and any special requirements, and Man with Van Maze Hill confirms acceptance of the Booking.
Bookings may be made via the methods notified by Man with Van Maze Hill from time to time. The Customer is responsible for ensuring that all information supplied is accurate and complete. Any changes to addresses, dates, times, access, volume, or nature of Goods must be communicated as early as possible and are subject to availability and possible additional charges.
A Booking is not guaranteed until it has been confirmed by Man with Van Maze Hill. Man with Van Maze Hill reserves the right to decline or cancel a Booking at its discretion, including where the requested Service is not suitable for the Goods, property, or access conditions.
4. Estimates and Quotations
Any price estimate or quotation is based on the information provided by the Customer at the time of enquiry. Man with Van Maze Hill may adjust the price if the actual work required differs from the information originally supplied. This includes, but is not limited to, additional Goods, additional floors or distances to carry Goods, waiting time, delays caused by the Customer or third parties, or difficult access.
Where services are charged by the hour, the charging period will begin at the agreed arrival time or the actual arrival time of the Vehicle at the pickup address, whichever is earlier if the Customer is not ready at the agreed time. Time is typically rounded up to the nearest agreed minimum increment, and there may be a minimum charge period.
5. Customer Responsibilities
The Customer is responsible for:
Ensuring that adequate and lawful parking is available for the Vehicle at both collection and delivery locations, including obtaining any required permits or permissions. Any parking charges or fines incurred as a result of insufficient or unlawful parking arrangements may be charged to the Customer.
Ensuring that access to the property and all relevant areas is safe, clear, and suitable for moving Goods, including stairways, lifts, corridors, and doorways. The Customer must inform Man with Van Maze Hill of any access issues in advance, such as low ceilings, narrow staircases, or restrictions.
Packing and securing Goods properly unless packing services have been expressly agreed. Fragile, valuable, or delicate items must be packed appropriately to minimise the risk of damage.
Supervising the loading and unloading of Goods, checking that nothing is left behind at the collection address, and ensuring that the correct items are taken and delivered.
Notifying Man with Van Maze Hill of any items that are of high value or unusual sensitivity.
6. Excluded Items
Unless expressly agreed in writing before the Booking, Man with Van Maze Hill will not carry or handle:
Money, jewellery, watches, precious metals, stones, or similar valuables.
Important documents, such as passports, deeds, securities, or financial papers.
Perishable or temperature-sensitive goods.
Illegal goods, drugs, stolen property, or items obtained unlawfully.
Explosive, flammable, or dangerous goods, including gas cylinders, fuel, chemicals, paints, or any item classified as hazardous.
Animals or live creatures of any kind.
If any such items are included without prior agreement, they will be moved at the Customer's sole risk, and Man with Van Maze Hill may refuse to carry or may dispose of them lawfully without liability.
7. Payments and Charges
Charges for the Service will be confirmed at the time of Booking as an estimate or fixed rate, subject to these Terms. Unless otherwise agreed, payment is due on completion of the Service and may be payable in cash, card, or other accepted methods as notified by Man with Van Maze Hill.
Man with Van Maze Hill may require a deposit or full prepayment to secure a Booking, particularly for larger moves, longer distances, or peak times. Any required deposit will be communicated at the time of Booking.
If payment is not made when due, Man with Van Maze Hill reserves the right to charge reasonable interest on overdue amounts and to withhold delivery of Goods until payment is received in full. For business Customers, Man with Van Van Maze Hill may also apply late payment charges in accordance with applicable legislation.
8. Cancellations and Amendments
The Customer may cancel or amend a Booking by giving reasonable notice. Any cancellation or amendment must be communicated via the same method used to make the Booking or another method accepted by Man with Van Maze Hill.
Where a Booking is cancelled with sufficient notice, any deposit paid may be refunded or applied to a future Booking at the discretion of Man with Van Maze Hill. If a Booking is cancelled at short notice, cancellation charges may apply, including forfeiture of any deposit and a charge for a proportion of the estimated Service cost.
If the Customer is not present, not ready, or unable to allow the Service to proceed at the agreed time, this may be treated as a cancellation, and charges may apply. If the Service cannot be completed due to inaccurate or incomplete information supplied by the Customer, or unsafe or unlawful conditions at the premises, Man with Van Maze Hill may also treat this as a cancellation.
9. Delays and Access Issues
Man with Van Maze Hill makes reasonable efforts to arrive and complete the Service within agreed timeframes but cannot guarantee exact arrival or completion times. External factors such as traffic, weather, road closures, and delays at previous jobs may affect timings.
If the Vehicle is delayed beyond reasonable expectations, Man with Van Maze Hill will aim to inform the Customer as soon as practicable and to provide a revised time or alternative arrangements. Man with Van Maze Hill is not liable for loss arising from delays beyond its reasonable control.
Waiting time caused by delayed access, unprepared Goods, missing keys, or other Customer-related issues may be charged at the applicable hourly rate. Where access is impossible or unsafe, Man with Van Maze Hill may refuse to proceed and may charge a cancellation or call-out fee.
10. Liability for Loss or Damage
Man with Van Maze Hill will take reasonable care in handling and transporting Goods. However, liability is subject to the limitations in these Terms.
Man with Van Maze Hill is not liable for:
Normal wear and tear or minor scuffs that may occur in the course of moving large items through tight spaces.
Damage to items that were not adequately packed by the Customer or that were already defective or fragile.
Damage resulting from the Customer's instructions where such instructions are against professional advice.
Loss or damage involving excluded items or prohibited Goods.
Any indirect or consequential loss, including loss of profit, revenue, or opportunity.
Any damage to property where the Customer required large or heavy items to be moved through areas not reasonably suitable, such as narrow staircases, restricted doorways, or over delicate surfaces.
If Man with Van Maze Hill is found liable for loss of or damage to Goods, such liability will, to the fullest extent permitted by law, be limited to the reasonable cost of repair or replacement up to a reasonable cap per incident, taking into account the age, condition, and value of the Goods. The Customer should arrange their own insurance cover if a higher level of protection is required.
11. Claims and Complaints
The Customer must inspect Goods and property as soon as reasonably possible after completion of the Service. Any visible loss or damage that may be attributable to the Service should be reported to Man with Van Maze Hill promptly, with details and, where possible, supporting evidence.
Claims for loss or damage must be made within a reasonable period after the Service. Man with Van Maze Hill may investigate the circumstances and may request additional information. Failure to report issues within a reasonable time may affect the ability to assess and resolve the matter.
Man with Van Maze Hill aims to handle complaints fairly and promptly. Any resolution, including repair, replacement, or compensation, will be offered at the discretion of Man with Van Maze Hill and in accordance with these Terms and applicable law.
12. Waste Regulations and Rubbish Removal
Man with Van Maze Hill operates in compliance with applicable waste management and environmental regulations. The Service is primarily a removal and transport service and is not a licensed waste disposal or rubbish clearance service unless expressly stated.
Waste, rubbish, or items intended for disposal will only be taken where agreed in advance and where permitted by law. Some types of Waste, including hazardous materials, electrical items, and certain household or commercial Waste, may require specialist handling or licensed carriers and will not be accepted.
The Customer is responsible for informing Man with Van Maze Hill if items are intended for disposal rather than reuse or relocation. If Waste is collected, it will be handled in a lawful manner, which may include delivery to authorised sites. Additional charges may apply for Waste-related services, and Man with Van Maze Hill reserves the right to refuse any Waste that cannot be lawfully or safely carried.
The Customer must not request or permit the unlawful dumping or fly-tipping of any items. Man with Van Maze Hill will not participate in any illegal disposal and may withdraw the Service immediately if such activity is requested.
13. Customer Conduct and Safety
The Customer must treat Man with Van Maze Hill staff with respect and must not engage in abusive, threatening, or unsafe behaviour. Man with Van Maze Hill may terminate the Service immediately if staff safety is at risk or if there is serious misconduct by the Customer or anyone at the premises.
The Customer must not assist with lifting or handling Goods unless invited to do so by Man with Van Maze Hill staff, and then only at their own risk. Children and pets should be kept away from areas where lifting, loading, or unloading is underway to reduce the risk of accidents.
14. Data Protection and Privacy
Man with Van Maze Hill may collect and process personal information such as names, addresses, and contact details for the purposes of managing Bookings, providing Services, handling payments, and administering customer relationships. Personal information will be handled in accordance with applicable data protection legislation.
Information will not be sold to third parties. It may be shared with trusted partners or service providers only where necessary to deliver the Service or meet legal obligations.
15. Force Majeure
Man with Van Maze Hill is not liable for any failure or delay in performing obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, breakdowns, road closures, strikes, or public emergencies.
In such circumstances, Man with Van Maze Hill may suspend or reschedule the Service. Where the Service cannot be performed, any prepayments for uncompleted work may be refunded or credited, subject to reasonable deductions for costs already incurred.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms or the provision of the Service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
17. Amendments to these Terms
Man with Van Maze Hill may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Service. Customers are encouraged to review the Terms regularly to stay informed about any changes.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of Booking and any express written variations agreed between the parties, constitute the entire agreement between the Customer and Man with Van Maze Hill in relation to the Service. No verbal statement or representation not confirmed in writing will alter or override these Terms.
