Privacy Policy
Man with Van Maze Hill Privacy Policy
This Privacy Policy explains how Man with Van Maze Hill collects, uses, stores and protects personal data relating to customers and prospective customers in the Maze Hill area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Man with Van Maze Hill customers and service users located in the Maze Hill area, including individuals and businesses who contact us, request a quote or use our services.
Who We Are and Scope of This Policy
Man with Van Maze Hill is a removals and transport service provider operating in the Maze Hill area. In relation to the personal data described in this Privacy Policy, we act as a data controller. This means we decide how and why your personal data is processed.
This Privacy Policy covers all personal data we process about you when you interact with us, such as when you contact us to request information, obtain a quote, make a booking, or receive our services.
Types of Personal Data We Collect
We collect and process only the personal data that is necessary for the purposes described in this Privacy Policy. The types of personal data we may collect include:
Identification and contact details such as your name, home or business address, collection and delivery addresses, and any other address details you provide in connection with a move.
Communication details such as the content of messages or queries you send us, along with the date and time of your communications and our responses.
Service and booking information such as the date and time of your move, type and size of property, access details, parking and entry instructions, inventory information or general description of items to be moved, and any special requirements you provide.
Payment and transaction information such as records of payments you make to us and relevant invoicing details. We do not store full payment card details; where card payments are used, these are processed by secure payment service providers acting as processors or independent controllers.
Technical and usage data where applicable, such as basic information about how you contact us online, including device and browser information or log details, where this is necessary for security, analytics or communication purposes.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, online form, messaging services, in person, or through other communication methods to request a quote, make a booking or ask a question.
We may also receive personal data indirectly when another person arranges a move on your behalf and provides your details, for example if a family member or business contact books our services for you. In such cases, we rely on them to confirm that you are aware of this and have authorised the sharing of your information.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis under data protection law. The main purposes and lawful bases are:
To provide quotes and respond to enquiries. We process your contact details and information about your move so that we can give you an accurate quote and answer your questions. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in responding to enquiries.
To perform our contract with you. We process your personal data in order to confirm bookings, plan and carry out moves, manage logistics, and provide customer support. The lawful basis is performance of a contract to which you are a party.
To manage payments and accounts. We process transaction and invoicing information to issue invoices, receive payments, manage refunds where applicable, and keep appropriate records. The lawful basis is performance of a contract and compliance with legal obligations relating to tax and accounting.
To maintain safety and security. Where necessary, we may use your data to verify addresses, manage access instructions, and help protect our staff, vehicles and your property. The lawful basis is our legitimate interests in ensuring a safe and secure service.
To handle queries, complaints and disputes. We process relevant personal data to investigate and resolve issues, complaints or disputes. The lawful basis is our legitimate interests in managing our business and providing good customer service, and where applicable the establishment, exercise or defence of legal claims.
To comply with legal and regulatory obligations. We may process certain personal data where needed to comply with obligations under law, such as record keeping and responding to lawful requests from authorities. The lawful basis is compliance with a legal obligation.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
Information relating to enquiries and quotes that do not lead to a booking is generally retained for a limited period to allow us to manage follow up and understand demand for our services. After this, it is deleted or anonymised.
Information relating to bookings, moves and payments is retained for longer, typically for the duration of the contract and then for a period necessary to comply with legal obligations, including tax and accounting rules, and to manage any potential disputes. After the relevant retention period has expired, we securely delete or anonymise your personal data.
Data Sharing and Processors
We do not sell your personal data. We only share it with trusted third parties where necessary for the purposes described in this Privacy Policy, or where we are required to do so by law.
Service providers and processors. We may share your data with companies that provide services to us, such as payment processors, accounting or bookkeeping services, IT and hosting providers, communication tools and other operational suppliers. These third parties act as data processors and may only process your personal data in line with our instructions and applicable data protection laws.
Professional advisers and authorities. Where necessary, we may share information with professional advisers such as legal or tax consultants, and with governmental or regulatory authorities where this is required by law or necessary for the establishment, exercise or defence of legal claims.
All such sharing is limited to what is strictly necessary, and we take steps to ensure that any third party with whom we share your data protects it appropriately.
International Transfers
Where our service providers are located outside the United Kingdom or the European Economic Area, or where data is stored or accessed from outside these territories, we take appropriate measures to ensure that your personal data remains protected in line with UK data protection laws. These measures may include the use of recognised transfer mechanisms and contractual safeguards.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include strict access controls, secure storage practices, and limiting access to your personal data to those people and service providers who need it to perform their duties.
While we take reasonable steps to safeguard your data, no transmission or storage system can be guaranteed to be completely secure. We continually review and update our security measures in line with industry practices and legal requirements.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to the personal data we hold about you. These include:
The right of access. You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
The right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent in cases where consent is the lawful basis.
The right to restrict processing. You may ask us to restrict our use of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
The right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis and you consider that your interests or fundamental rights and freedoms override ours.
The right to data portability. In some cases, you may have the right to receive personal data you provided to us in a structured, commonly used and machine readable format and have it transmitted to another controller, where technically feasible and where the lawful basis is consent or contract.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
By continuing to use our services after any changes take effect, you acknowledge the updated Privacy Policy as it applies to all Man with Van Maze Hill customers in the Maze Hill area.
