Terms and Conditions for Man With Van Mazehill

These terms and conditions set out the basis on which Man With Van Mazehill provides removal, transport, and related moving services within the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. For the purposes of this document, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refer to the person or business requesting the service. These terms are intended to be clear, fair, and practical, while protecting both parties throughout the moving process.

Our services may include loading, unloading, transportation, furniture handling, item placement, and other agreed moving tasks. The exact scope of work will depend on the booking details, the information supplied by the customer, and any written or verbal agreement made before the job begins. Any service not expressly included in the booking confirmation is excluded unless agreed in advance. We may refuse or suspend service where doing so is necessary for safety, legal compliance, or operational reasons.

By proceeding with a booking, you confirm that you are legally able to enter into a contract and that all information provided to us is accurate and complete. If you are booking on behalf of another person, you confirm that you have authority to do so. We reserve the right to amend these terms from time to time, and the version applicable will normally be the one in force at the time the booking is accepted. Where changes are material, we will aim to apply them reasonably and with proper notice where practicable.

Booking process begins when you provide details of the items, locations, access conditions, preferred dates, and any special requirements. We may request photographs, measurements, or additional information to help us assess the work correctly. Any quotation given is based on the information supplied at the time and may be revised if the job changes, if access is materially different from described, or if additional labour, time, or equipment is required.

A booking is only confirmed once we have accepted the request and, where applicable, received any deposit or advance payment required. Confirmation may be provided in writing, by electronic message, or through another agreed method. Customers should check all booking details carefully, including dates, times, addresses, the list of items, and any parking or access arrangements. The customer is responsible for informing us promptly of any changes that could affect the service.

We will make reasonable efforts to attend at the agreed time, but arrival windows may be affected by traffic, weather, operational delays, or circumstances beyond our control. Where there is a significant delay, we will try to notify the customer as soon as reasonably possible. If access is restricted, if items are not ready, or if the customer is absent and no suitable instructions have been given, waiting time charges or abortive visit fees may apply.

Payments must be made in the manner, amount, and timeframe agreed at booking or stated in our confirmation. Unless otherwise agreed in writing, payment is due on completion of the service on the day, before unloading is completed, or by another agreed method. We may accept card payment, bank transfer, cash, or other methods we choose to offer from time to time. Any deposit paid is part payment of the total fee and is non-refundable except where required by law or expressly stated otherwise.

If the job extends beyond the original estimate because of waiting time, extra items, difficult access, added stops, stair carries, disassembly, reassembly, or any other customer-related change, we may charge additional sums at the applicable rate. If our quotation is based on hourly pricing, the total charge will be calculated using the actual time spent, including reasonable travel between agreed locations where applicable and any waiting time not caused by us. All prices are normally quoted inclusive or exclusive of VAT according to the relevant tax status disclosed at the time.

Where payment is late, declined, reversed, or disputed without valid reason, we may charge reasonable recovery costs, interest, administrative fees, and any bank charges incurred, to the extent permitted by law. We may suspend future bookings, retain goods where lawful, or pursue debt recovery action if sums remain unpaid. You are responsible for ensuring that funds are available and that any payment method used is authorised. Discounts, vouchers, or promotional offers are valid only for the period and conditions stated at the time of issue.

Cancellations and amendments should be notified as soon as possible. If you need to change the date, time, route, volume of goods, or other material aspect of the booking, we will try to accommodate the request, but changes are subject to availability and may alter the price. Where a revised job is materially different from the original booking, we may treat it as a new booking or re-quote the service.

If you cancel a confirmed booking, cancellation charges may apply depending on the timing of the cancellation and the resources already reserved for your job. If cancellation occurs shortly before the scheduled start time, or if we have already dispatched staff or vehicles, we may retain some or all of any deposit and may also charge for costs reasonably incurred. Any refund due will be processed within a reasonable time after deductions for lawful charges, where applicable.

We may cancel or postpone a booking due to vehicle breakdown, staff illness, severe weather, unsafe access, legal restriction, or other events outside our reasonable control. In such cases, we will seek to offer an alternative time or date where possible. Our liability for cancellation caused by force majeure or similar events is limited to refunding any payment received for work not carried out, subject to the limits set out in these terms and any mandatory consumer rights.

Customer responsibilities are essential to a safe and efficient move. You must ensure that items are properly packed, accessible, and clearly identified unless we have expressly agreed to pack them. Fragile, valuable, or irreplaceable goods should be declared in advance. You must also ensure that there is suitable access at both collection and delivery points, including parking arrangements, building permissions, lift access, and any permits required for the vehicle or loading activity.

The customer must not ask us to move items that are illegal, hazardous, unstable, unlabelled, or unsafe without full disclosure and prior approval. We may refuse to carry items such as chemicals, flammable substances, pressurised containers, asbestos, live animals, perishable goods, firearms, or prohibited items. If we discover hidden risks, we may stop work immediately until the matter is resolved, and additional charges may apply if the delay or interruption is caused by incomplete or inaccurate information from the customer.

Liability is limited to the extent permitted by law. We will take reasonable care in handling items and performing the service, but we are not responsible for losses arising from inadequate packing, pre-existing damage, inherent defects, normal wear and tear, or information not disclosed by the customer. We are also not liable for indirect loss, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such limitation is not allowed by law.

Where damage is alleged, you must notify us within a reasonable time and before the goods are altered, repaired, or disposed of, unless urgent action is needed to prevent further loss. Claims should describe the item, the nature of the damage, and any supporting evidence. We may inspect the item, seek independent assessment, or request proof of value. Our responsibility, where liability is established, may be limited to repair, replacement, or compensation up to the value of the affected item or the service charge, subject to legal limits and the specific circumstances.

We do not accept responsibility for loss or damage caused by circumstances outside our control, including road incidents not caused by our negligence, delays caused by third parties, building management restrictions, or events of force majeure. Any property left in our care for more than the agreed period must be collected or delivered in accordance with instructions. If items remain uncollected, storage or disposal charges may arise after reasonable notice where lawful.

Waste regulations apply to any removal of unwanted items, packaging, rubbish, or materials that are classified as waste. We will comply with applicable UK waste law and expect customers to provide truthful information about the nature and origin of any waste. We may require clarification before accepting items for disposal, especially where materials may be hazardous, electrical, commercial, or subject to special handling rules. We reserve the right to refuse waste that we consider unlawful, unsafe, or unsuitable for transport or disposal.

If waste collection or disposal forms part of the job, the customer must separate recyclable materials, hazardous materials, and items requiring specialist treatment where reasonably practicable. We may charge for disposal, transfer, recycling, waiting time, sorting, or additional handling. The customer confirms that any waste handed over to us is theirs to dispose of or has been lawfully authorised for collection. We may use licensed third parties, transfer stations, or approved disposal routes where appropriate, and all such handling will be carried out in line with legal obligations.

We are not responsible for contamination, hidden hazardous content, or misdescribed waste supplied by the customer. If prohibited or undeclared waste is discovered, we may reject it, return it, or cease work immediately. Any extra cost, penalty, or claim arising from inaccurate waste description may be charged to the customer where permitted by law. The customer agrees to cooperate with any reasonable documentation request relating to waste transfer or disposal records.

Insurance and property care are central to our service. We will use reasonable skill and care in loading, securing, and transporting goods, but transport always involves inherent risks. Customers are advised to arrange suitable insurance for goods in transit, especially for high-value or fragile items. If we arrange or mention any insurance cover, the specific terms of that cover will apply and may include exclusions, excesses, or notification deadlines. Nothing in these terms removes your rights where the law requires us to accept liability.

Any item of special value, unusual shape, or sentimental importance should be pointed out before the service begins. This includes artwork, antiques, musical instruments, electronics, glass, and documents. We may decline to move certain items if doing so would expose them to unreasonable risk. We may also ask that such items be packed, crated, or prepared in a specific way before transport. If you choose not to follow reasonable preparation advice, you accept the increased risk associated with the move.

Delays, access issues, and failed delivery attempts may result in extra charges. If we cannot complete the service because of locked premises, incorrect address details, absent recipients, or lack of suitable access, we may charge for the time and costs already incurred. If delivery is attempted but cannot safely be completed, we may store the goods temporarily at your risk and cost where lawful. You are responsible for ensuring that someone authorised is present to receive the goods unless agreed otherwise.

Governing law and jurisdiction for these terms are the law of England and Wales, unless mandatory rules of another part of the UK apply by law to the relevant service. Any dispute arising from or connected with the service, booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in these terms limits any rights you may have under applicable consumer protection legislation or any non-excludable legal rights. If a court or competent authority decides that part of these terms cannot be enforced, that part will be treated as severed to the minimum extent necessary, and the rest will remain effective. No failure or delay by us in enforcing any right will amount to a waiver of that right.

By booking with Man With Van Mazehill, you acknowledge that you have read, understood, and agreed to these conditions. We aim to deliver a professional, reliable, and fair man and van service, with clear communication and sensible rules that support a smooth move for all parties. These terms are intended to reflect a standard service relationship in the UK and may be supplemented by any specific written agreement made for a particular job.

Last updated: [insert date] These terms should be reviewed periodically to reflect current legal requirements and business practices.